At EquipXR, we understand that a seamless and efficient shipping and returns process is crucial to your success. That’s why we prioritize providing excellent customer service, backed by transparent and customer-focused policies.
Shipping & Returns
Shipping Policies
EquipXR’s customer-focused shipping policies aim to make your aftermarket construction equipment parts ordering experience as easy as possible. With a wide range of shipping options, insurance coverage, and dedicated support, we ensure that your parts arrive safely, securely, and on time. We invite you to experience the EquipXR difference and witness firsthand our dedication to your success.
Standard Shipping Costs
- Orders Over $6,000 = Free Shipping
- Orders Under 150lbs = UPS shipping rates
- Orders Over 150lbs = Flat-Rate or Freight-Shipping
Shipping Methods
We understand that your needs vary in terms of cost, speed, and safety. EquipXR offers a range of shipping options to cater to your requirements, including:
- Ground Shipping: An economical choice for less time-sensitive shipments within the country. Transit times vary depending on the distance between the origin and destination.
- Expedited Shipping: A faster option for more urgent deliveries, with guaranteed delivery times ranging from next day to 2-3 business days.
- Freight Shipping: Ideal for larger shipments or bulky items that require special handling. We work with reputable freight service providers to offer Less-Than-Truckload (LTL) and Full-Truckload (FTL) options.
- Custom Shipping Solutions: For unique shipping requirements or special requests, our team will work with you to develop a tailored solution that meets your needs.
Common Shipping FAQs
How long will it take to receive my shipment?
Orders are processed by our warehouse team and sent out within 24 hours. As soon as your order is processed and picked up by the carrier, you will receive a confirmation email with a package tracking code. Shipping can take anywhere from the next day to two-weeks depending on the weight of the cargo and the chosen shipping method.
Where is my order shipped from?
Your order is strategically matched with the closest EquipXR warehouse to your location that carries the product(s) you ordered. If an order requires multiple parts that are stored at two different warehouses, the order will be packaged and shipped separately.
Where are you located?
EquipXR has 12+ warehouses located throughout the United States, and our headquarters is in Dayton, Ohio.
Are there any shipping discounts?
We offer free shipping on all orders over $6,000.
We also build strong relationships with carriers and aftermarket suppliers to ensure reliable and prompt delivery of your construction equipment parts. For recurring orders, we can prearrange shipping details to ensure parts are delivered faster and at a lower rate.
Product Returns Policies & Information
At EquipXR, we offer a standard 30-day return policy on all our parts.
If there’s an error on our part, such as an incorrect item based on your provided machine make and model, or a wrongly labeled part number, we’ll rectify the issue promptly. We’ll arrange for the return or exchange of the item at no expense to you. (We are committed to customer service, and providing operators with the correct part is crucial to building longterm relationships, so we have established multiple checks and procedures to prevent issues like these from occurring on our end.)
For cases where an item is no longer needed or the wrong item was ordered by a customer’s mistake, we’re still here to help. We’ll accept returns within 30 days, provided the customer covers the return shipping cost and a 10% restocking fee. Please note that the original shipping cost will not be refunded in these instances. Orders or specific items that initially qualified for free shipping but are to be returned will require the customer to cover the return shipping cost.
At EquipXR, we strive to provide an exceptional experience for our customers with prompt shipping, competitive pricing, and quality parts. Our return policy has been designed to be fair and balanced for both our customers and us.
We highly recommend discussing your requirements with one of our parts specialists before placing an order. This will help ensure you order the right parts and have the best experience with EquipXR.